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How do I make an appointment? | |
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To schedule an appointment, please call (513) 921-4227 during regular office hours -- 8:00 AM to 5:00 PM. Select option for your physician office. If possible, call on Mondays after 11:00am as we receive the highest call volume on Monday mornings. We appreciate 24 hours advance notice if you must cancel your appointment | |
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What do I need to bring to my first appointment? | |
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You may be asked to complete a patient information form prior to your first appointment. This may be mailed to your home, or you may be requested to complete the form when you arrive for your appointment. Always bring your insurance card. The receptionist will photocopy your card every time you come to the office to ensure that our records contain your most recent insurance information. | |
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What if I just have a question, but don’t need to see the doctor? | |
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If you call during office hours a member of the office staff will collect as much information from you as possible. Your call will be returned promptly, at a time when your physician has adequate time to focus on your questions and concerns. Most offices set aside a specific period of time during the day when calls are returned -- usually at the end of office hours. | |
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What methods of payment do you accept? | |
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Patients have the option to pay by cash, check, or credit card. Please keep in mind that in accordance with your insurance carrier, your co-pay is due at the time of service. If your co-pay is not paid at the time of service, your account will be charged an additional $20.00. | |
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How can I find out which insurance plans my doctor participates in? | |
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You may call the billing office at (513) 921-4227, option 4. However, if you click on the "Insurance Info" button on the menu bar, you will find a list containing the majority of insurance plans in which GCAP physicians participate. Please call your insurance carrier directly to verify a GCAP physicians participation in your insurance plan. | |
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Who do I call if I have a problem with my bill? | |
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We rely on specially trained patient account representatives to work closely with our patients to resolve billing issues. Please call (513) 921-4227, option 4 with billing questions. | |
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What if my medical condition requires that I see a specialist? | |
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If you have a condition that requires treatment by a specialist, we will provide a referral after you have been checked in our office. It is important that your referral to a specialist is approved prior to your first visit. Your insurance company has the right to refuse payment for services that have not been approved in advance. | |
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What if I finish my prescription before my next visit? | |
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If you need to have a prescription refilled, please call your pharmacy with the presciption number and they will contact us for authorization. We cannot refill prescriptions for patients who have not been seen in the office within the past year. It is our policy to refrain from filling prescriptions for narcotics after hours or on weekends. | |
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What if I have a medical emergency after hours? | |
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Should you encounter a medical
problem after office hours that requires urgent emergency treatment, please contact the
office and the answering service will page the physician on call. For life threatening emergencies, call 911 immediately. Many of our offices are able to treat lacerations and minor trauma, so for these types of injuries, please call the office before going to the emergency room. |
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What is the difference between an M.D. and a D.O.? | |
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Educational requirements for M.D.'s and D.O.'s are basically the same. Osteopathic medicine places more emphasis on consideration of the whole person in providing medical treatment. The D.O. has a additional dimension to his/her training and practice recognizing that over 60% of body mass is comprised of the musculoskeletal system (the muscle, bones, and joints) and that all body systems, including the musculoskeletal system, are interdependent. This means that a disturbance in one system may cause altered function in another system within the body. This interrelationship of the various body systems is effected through the nervous and circulatory systems. The use of structural diagnosis and manipulative therapy along with traditional forms of diagnosis and treatment, allow DO's to effectively care for their patients. | |